Refund and Cancellation Policy

www.latexon.com is an online document conversion service company managed by Starlearn LLP. The following is the cancellation and refund policy of Starlearn LLP.

• If the user request for a cancellation within the first two hours of the submission of document for the conversion, then full refund will be made within 48 hours.
• If the user request for a cancellation after the first two hours and before the time of completion of the work the user has chosen, then 50% refund will be made within 48 hours.
• No refund will be made if the user cancel the conversion request after the completion of the conversion which is the time opted by the user.
• Full refund will be made if the company not able to complete the work on time which is chosen at the time of submission of the work.
• If the user provides incomplete information for the conversion and not responding to the request by the company to provide the incomplete information, then no refund will be initiated.

Need help?

Contact us at mail@latexon.com for questions related to refunds and returns.